Troubleshooting
Troubleshooting Common Issues
Quick fixes for QR codes, visitor forms, gifts, login issues, and old cached pages.
QR code goes to the wrong property
- Go to My QR Code in your dashboard.
- Check which property is currently active.
- Select the correct active listing and save your changes.
- Scan the QR code again to confirm it routes correctly.
Visitor cannot submit the form
- Confirm the visitor has entered all required fields.
- Try refreshing the page.
- Check that the property is still active.
- If the problem continues, contact support with the property name and a screenshot.
Gift was not received
- Check the gift status in your Gifts dashboard.
- Confirm the recipient email or phone number is accurate.
- Look for confirmation or approval requirements.
- Gift delivery can depend on provider availability and recipient information.
Old version of the site is showing
- Refresh the browser.
- Try opening the page in a private window.
- On mobile, close and reopen the browser app if needed.
- If a hosted page was recently updated, it may take a short time for caching to clear.
Still need help?
- Email info@ratemyopenhouse.com with a short description of the issue, the page you were on, and screenshots if possible.
Tip
Keep your profile, active listing, and QR code settings updated before each open house so visitors always see the right information.